Cancellation and Refund Policy

Cancelling a recurring donation

You can stop a recurring donation at any time, in any of these ways:

• email us at [email protected] with your name and the email address or phone number you used to donate;
• for UPI Autopay, cancel the mandate in your UPI app;
• use the cancellation link in the emails Razorpay sends you about your donation.

Please let us know at least 3 working days before the next payment date, so that the cancellation takes effect before that payment. There is no charge for cancelling. Payments already made before you cancel are not refunded, except as set out below.

Refunds

Donations are gifts to our charitable work and are not usually refundable. We will refund a donation if it was made by mistake: for example, the wrong amount, a payment taken twice, or a recurring payment taken after you cancelled in time.

• Write to [email protected] within 7 days of the payment, with the payment date, amount and Razorpay payment ID (on your receipt).
• Approved refunds are made to the original payment method within 7 working days. Your bank may take a few more days to show it.
• When a donation is refunded, its 80G tax certificate is cancelled.

Contact

For help with a cancellation or refund, write to [email protected] or see our Contact page.